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Joined: Apr 2019
Posts: 6
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OP
Member
Joined: Apr 2019
Posts: 6 |
Ok, despite being better than it had been, this is still not functioning the way it needs to be. I have tried all the variations that I can think of. I have set it so that the only entry in the Call History Store Terminal section is GCO 2 and It is assigned to EXT 111. I have gone through and set every single DN to Store on 111 in addition to the GCO 2. I tried setting each extension to store to itself. It seems like under all these different setups I get the same behavior which is that the Call History stores only on the extension that picks up the call and it doesn't seem to matter what I put in the Call History Store Terminal section. I am baffled by this behavior as this functioned just fine on the POTS CO lines that were previously set up on this system. It's only when it was switched to using SIP trunks that it stopped taking down the Call History even after I set it to the correct GCO number (302) and set it to go to the DN that used to receive the Call History. Is there anything else that might be causing this? What about the setting under program number 304 (Incoming Line Group Assignment) FK18 Calling Number ID? Does this need to be changed to Network Provided when using SIP trunks? One thing of note is that I am running software version MT069.00
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