I have an IP that seems to have a problem of dead air when answering calls.

Running Access 9.1

It does not happen all the time.
At lease once when I could duplicate the probem we should answer via speaker and work just fine, put on hold and pickup handset and everything is fine.

Does not seem to be a able issue.
The Phone is in the UK and I am in in the US so can't verify everything.

Does this sound like a phone issue or a programming issue?
Could interent speed on either side be a factor?
When they have the problem it is not a bad quality call just dead, nothing.

If I delete the IP Phone station and recreate would that help? or best to just send out a new phone?

Thank you,

Adam