Wow! Thanks! I saw the last post in this forum was in Feb? Figured no one's here : )

Reboot the voicemail? I shut down the whole box, reseated the cards to the backplane, blew off dust, looked for failed components. reseated the amphenol connectors

there is a button on the IPEX1 that someone made a point to label 'reset button'., I forgot to ask someone about that.

But after the reboot, same problem - AA doesn't answer and voicemail doesn't pick up an extension... the call just keeps ringing.

They had verizon forward incoming calls to someone's cell phone for now. I hadn't thought of that. After hearing that, I mentioned I think we can set up google voice, have verizon forward to that number and then enter several people's cell numbers in google voice to ring all the phones at the same time.

A kluge, but it buys them some time.