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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
Key or PBX/Hybrid mode? Is Reception configured as an Operator position? DLC or QCC?
In general, in PBX mode, the Operator is a DLC (Direct Line Console) and has line appearances for each line. Are Line 1 and Line 2 assigned to the phone? Both set to Immediate Ring? Abbreviated Ring turned on or off? Can you pull reports from the customer's system?
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