There are hundreds of different Avaya phones out there. Is this phone on an Avaya system, like Partner? If so, you can clip onto the first pair for that station and with auto off-hook selection, grab the dial tone for line one or two. Using the phone can yield different results since you have the ability to select between the lines with the buttons. I get the impression that you're dealing with an IP Office system and things can be dramatically different. We really need clear and concise information.

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Ed Vaughn, MBSWWYPBX