Setting 'Block Calls' only makes a call go directly into the mailbox without ringing the phone. When a call hits the auto attendant and a caller inputs digits, the VMI checks call handling for that extension then routes the call accordingly. You need a blind transfer to the extension to happen- don't allow the VMI to control the call. You want the ECS to control how the call behaves.

You may have to check to see if your VM extensions are allowed to Camp-On or not.

Last edited by JBean3329; 03/22/20 10:55 AM.
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