Tommy,

You are correct, in that is exactly how the customer wants to be able to forward calls. They have had this system in place for 5 years and never had a need for this feature until now, with employees working from home.

Thank you for the reply. I was thinking along the same lines as a quick and "dirty" way of accomplishing the FWD. I had also tried this on a brand new R11 Basic Edition with the same results. I will give this suggestion a try and see if that will work for the customer.

I'm finding that although Basic Mode is cheaper and very simple to use, it is not as friendly when wanting to do some normal (what I consider normal) features. Thankfully, I don't have many Basic systems out there.

Thanks again!