|
Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
The extension numbers for the 4 calling groups are 71 for group 1, 72 for group 2, 73 for group 3, and 74 for group 4.
Use #502-{1/2/3/4}-{Ext No.}-1 to assign extensions to groups (Group 1 is typically used for All Page, but it may not apply to your set up)
Make your AA selector code transfer to Ext, 7X
What do you want to happen if no one in the group answers the call? Transfer Return Rings #105 can be set from 0 to 9 (0 being no return, just keep ringing)
Since you can't assign a mailbox to any of the Group extensions, set #105 to a non-zero value, set #306-78-78 and #306-79-79, a call transferred to the group will return after X rings, be picked up by the voicemail, which can't process the call, and then be transferred to Ext. 10 (the system operator)
|
|
|
Forums84
Topics94,291
Posts638,815
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
137
guests, and
349
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|