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Joined: Oct 2017
Posts: 20
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OP
Member
Joined: Oct 2017
Posts: 20 |
I'm looking for some guidance. My company is wanting our SV9100 to do one of three thing for callers in queue, so that callers in queue can be aware of how much wait time; or provide a callback option.
[list]
[*] Tell the caller their estimated wait times.
[*] Tell they caller they are in X position.
[*] Press X to enter a number and have a CS rep call you back.
From what I understand, the wait times can be accomplished with Business Connect. But I've heard several bad things about the constancy/uptime/accuracy. The second option can possible be solved with a VRS Module. The third option is a license feature of the UC Suite (which we already have some UC Suite licenses).
From those that have implemented or support any of these options, what has worked or not worked for you?
-JA-
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