atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IP Office. 9.1

There are a couple of options - off the top of my head you can make a shortcode or button with the "Call Direct" feature that does what we used to refer to as "Voice Call" on Nortel. I believe there's at least one other feature that does the exact same thing called "Automatic Intercom" or something like that.