Yes I got it to work they way the customer wants it on my bench. The virtual buttons can be used for outgoing and can be set for automatic outgoing line. As such you can press a virtual key, get a co trunk. You can also put it on hold and retrieve from another phone. I need 4 virtuals c/f busy to each other and it makes a 4 line hunt group for each department. It's a bit odd but what they are used to. this is a very busy bakery /restaurant. nec is very flexible unlike any other system.

Phone systems for NJ and NY businesses