Customer with a DSX40 that has has been in use for 5+ years.
Using audio 1 input for MOH and that also has been working flawlessly.
Recently, MOH has stopped working. If I pull the cord out of audio 1 and simply put my test sent on the 1/8" lead, I have audio there.
I tried moving to audio 2, and no change. If I change MOH to tone, that does work. I even rebooted the system, and no change.
There has been no system programming changes or changes to the MOH. The DSX40 simply appears to not be playing it. Any thoughts on what to look at? I even tried changing the dB levels on the input, but no change.