We had a reason to call 911 today. I am told the call went to some lady that didn't know where we were and couldn't spell the name of the town. Our employee decided something was wrong hung up and called from their cell phone and got right through to local 911.

Why did this happen?

Our CTX 670 is connected to a Copper PRI provided by Allstream that uses a local Ziply Central Office to provide last mile service. It has been in service for MANY years and at one point I tested 911, told them who I was and that we were testing because of a report it wasn't working. It worked fine in testing years ago. I am going to go look at the settings and see if something is misconfigured but I don't believe it has changed.

Where should I be looking?

Should I be calling my carrier and asking them what?

Thanks!