Nick

Welcome to the board

If you reprogram his key to be a DSS/BLF with the ext of the message notification and retrieval application you have built on your voice mail it will do what he says. A message key has 2 purposes 1st is to let you know you have a voice mail message the 2nd can be to let you know you have a message not a voice mail but a message to return the call to the extension that called you and did not get answered.
Randy