You need to slow down. I am confused reading this thread. Coming from an old NEC guy, me, forget what you know about NEC and focus on the Axxess as it is much more logical. It sounds like you have a pilot setup. Is that correct? When you use the word "Forwarding" are you talking about a Manual forward or a system forward? Manual forward overides any system forwarding. If a path fails the call will ring to the "Primary Attendant". When you say "If they forward to someones extension then it will go into VM." which voice mail. The one forwarded to or the the one that was forwarded from? It sounds like you have several issues. Try to list them seperatly. Start with how the call starts CO trunk groups then the day destination is____ which is system forwarded to ____ or what ever you have in your program. Go down the path of the call flow. The Inter-tel techs on this site are really good and if you ask the right question, they will have the answer or tell you where to get it. Good luck.
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