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Joined: Mar 2011
Posts: 5
Member
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OP
Member
Joined: Mar 2011
Posts: 5 |
Ok let me give you guys the scenario. Someone calls into our system and is greeted with an application. One of the digit translations (4) leads to hunt group. When they choose option 4 it says "Transferring to extension 2003" - I don't want it to say that. I want it to either just start ringing on the hunt group or I want to record something there instead of the extension, how do I accomplish this?
Second question: If no one answers the hunt group there's an overflow that dumps to a call routing announcement that dumps into an unassigned mailbox (1200). Is there a way for me to program a button on our phones to directly check this mailbox and light up when it has a message?
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