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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
The only way to accomplish this would be with an ACD hunt group and enable Wrap Up Mode For Holding ACD Calls. This is a global setting that would apply to all ACD hunt groups.
Otherwise, the station will be considered idle and another call will be presented.
No such thing as a single line keyset.
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