it depends on how the operator calls get there, it can be done regardless. If you are simply getting calls to the operator to its extension simply put a system forwarding path to the CRA for the AA. If you are using a hunt group for the operator use the HG announcement or overflow to point to the CRA. Easy.


ShoreTel, Inter-Tel, Mitel, NEC, Zeacom, Cisco, Digium, Adtran Certified
http://www.voipnetworkengineering.blogspot.com