You are speaking of "send all calls". Which sends incoming calls to your next covarage point, in your case voice mail. *3 and #3 will be different depending on who configure the system. To see you FAC's, run the command 'disp feat' page 3 will have your send all calls activation and deactivation. I usually do not but FAC's for send all calls, becuase people do exactly as you did. Enable it and not know how to turn it off. The best bet is to use a hard button with send all calls, this way you have a light when it is on and no light when it is off...

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