I have been given a bit of new info that might help clarify. There are 8 total lines. All in one pool. 4 for one department, 4 for the other that occupies the space. The first 4 use the voicemail, the second four do not. The calls coming into the receptionist in the second four on ext 26, if not answered, are transferred to the receptionist on the first 4. If that receptionist does not answer, it appears that the caller is looped to this same extension (10) until answered. I have installed remote pc connection but am stumped at the next step.