Hello -

Merlin Magix v4.x w/6 port Merlin Messaging 4.0
2 incoming hunt groups - one to each AA, each has dedicated operator phone.

Currently our two auto attendants when receiving a call, will ring four times before going to the day menu. I have been asked to see if it is possible to reduce the number of rings before going to the day menu add an option to bypass the menu and ring the associated operator phone if 0 is pressed and then ring 4 times before going to either a general mailbox or back to the day menu after 4 or 6 rings. Currently 0 will forward to the general VM associated with that AA.

Is this something that is easily accomplished?