Wow. The business is not all sweet bliss. When someone takes the position that the customer is a pain in the ass, then that attitude will rub off on many around it. At best it hopefully taints only that customer's importance in our tech's eyes. And the customer knows and feels it. The fish stinks from the head down and if my guys openly bitch frenzy about a customer to others I stop it right there, not pity pot with them or I become the propogating smelly fishhead that allows the attitude to carryover when another difficult situation arises with the next customer. Yea some customers are very difficult and play too "hard" and I've fired customers before, but no need to create more problems. Attitude is a lifestyle not a weak moment. My resentment to this post is now gone. Thank-you