Well, it is hard to tell if all the other reporting is "correct". When we installed the CallSweet software we noticed after 2 months of use that it was reporting Abandoned calls incorrectly. It was actually counting every call abandoned twice. Once we actually got a Datel rep on the phone and explained it, they had to write a fix for it. One of our many "fixes"... So as I say, we are going by their numbers and hoping they are reporting them correctly. So far, I have intentionally called 4 times and abandoned each. All 4 report correctly. I about to grab an intentionally abandoned call from the Monitor software. I will let you know what I discover