Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
Page 1 of 4 1 2 3 4
#105704 - 04/20/07 08:03 AM sx 200 ICP, crank calls  
Joined: Mar 2007
Posts: 32
mbtel Offline
Member
mbtel  Offline
Member

Joined: Mar 2007
Posts: 32
houston tx
we installed SX 200 ICP at a property around 1 year back. But its strted acting weird from last 1 month. every now & then few extensions will ring & if u answer there is no one on the other side. There is no pms & its a small prperty of just 30 rooms & the system is also never switced to auto attendant. I tried reinitializing last time & reprogrammed the system but it still continues. Any guess what could be the problem ??? & also it happens on random extensions

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#105705 - 04/20/07 08:54 AM Re: sx 200 ICP, crank calls  
Joined: Feb 2007
Posts: 2,474
vad60 Offline
Member
vad60  Offline
Member

Joined: Feb 2007
Posts: 2,474
new york, new jersey
I understud that this is a small Motel. There are couple things I would check out: Flash in Conferance has to be Disable i room's COS and Wake up from Extension. If that wake up never was answered it will be ringing back to that extension every day at setup time.

#105706 - 04/20/07 09:09 AM Re: sx 200 ICP, crank calls  
Joined: Apr 2007
Posts: 338
panda Offline
Member
panda  Offline
Member

Joined: Apr 2007
Posts: 338
Canada
I would also enable cos option 223 flash disable in the cos of the rooms.

#105707 - 04/20/07 11:53 AM Re: sx 200 ICP, crank calls  
Joined: Oct 2004
Posts: 1,058
fifty5footer Offline
Member
fifty5footer  Offline
Member
****

Joined: Oct 2004
Posts: 1,058
Phoenixville, PA
I'm betting a beer on this one!!
The problem is that one (or more) of your analog ports are failing.
The ports send "pulses", even though the phones are on hook.
Those of us old enough to remember rotary phones, realize that the "pulses" are actually being interpreted as dialed digits.
The trick now is to figure out which port is doing it!
By the way, no one notices this during the day, because no one is in there room to hear the ringing!
If possible, change your console (or a display phone), to ext.111, and you'll be able to see the ext. that's calling!


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
#105708 - 04/20/07 12:01 PM Re: sx 200 ICP, crank calls  
Joined: Apr 2007
Posts: 338
panda Offline
Member
panda  Offline
Member

Joined: Apr 2007
Posts: 338
Canada
I have had many instances years ago where the room is not hanging up on a trunk call, but flashing the switch hook on a trunk and that trunk rings back. To further troubleshoot this turn on smdr for incoming and outgoing if you haven't already to eliminate the trunks calling in. Trouble in or out, a good way to troubleshoot anything. Good to try lots

#105709 - 04/20/07 01:00 PM Re: sx 200 ICP, crank calls  
Joined: Jan 2005
Posts: 14,845
EV607797 Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797  Offline

Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****

Joined: Jan 2005
Posts: 14,845
Fayetteville, NC
I saw something in another post a while back reporting a very similar problem on a Panasonic 336 PBX. I'll bet another beer that there is a corroded jack or connection for a station that's causing an intermittent short which results in pulses being sent. Since you mentioned that is is a small property, I'll guess that it is older and existing wiring was reused. I can't tell you how many small motels or B&B's around here have station wiring run outside with exposed "maintenance man" splices.

One question: Can't you program the station ports on that switch for DTMF only? That might stop the issue until the failing station cable or jack goes out completely, making it much easier to locate!

While my potential solution is somewhat simple, finding the culprit is going to be like finding a needle in a haystack. Good luck and please keep everyone here posted as to your progress and outcome.


Ed Vaughn, MBSWWYPBX
#105710 - 04/20/07 03:44 PM Re: sx 200 ICP, crank calls  
Joined: Nov 2006
Posts: 196
TECHarry Offline
Member
TECHarry  Offline
Member

Joined: Nov 2006
Posts: 196
Winchester, VA
I'm gonna buy Fred the beer myself if he's right but I'd like to know why "111"? I've got an ICP doing the same thing and I'd love to figure this one out. Yeah, Fred... I know, why didn't I call you?


Harry at Telecom Equipment & Consulting
Specializing in Mitel systems for the Hotel/Motel industry
www.TECHarry.com
#105711 - 04/20/07 11:44 PM Re: sx 200 ICP, crank calls  
Joined: Feb 2007
Posts: 2,474
vad60 Offline
Member
vad60  Offline
Member

Joined: Feb 2007
Posts: 2,474
new york, new jersey
We are gona have big party. I'll bring some Russian beer and solted raw fish to try.

#105712 - 04/21/07 12:27 AM Re: sx 200 ICP, crank calls  
Joined: Nov 2006
Posts: 196
TECHarry Offline
Member
TECHarry  Offline
Member

Joined: Nov 2006
Posts: 196
Winchester, VA
Yeah, but that means everybody has to drive to Philly...


Harry at Telecom Equipment & Consulting
Specializing in Mitel systems for the Hotel/Motel industry
www.TECHarry.com
#105713 - 04/23/07 03:51 AM Re: sx 200 ICP, crank calls  
Joined: Apr 2005
Posts: 26
piguligu Offline
Member
piguligu  Offline
Member

Joined: Apr 2005
Posts: 26
Brasov, Romania
I had fake pulse dialing from a bad cable on sx-2000 . It was dialing extensions : 111, 112 and even 113. I programed an DNI extension with screen on that ports to catch the "thief" but they couldn't see the caller because it was too fast . In the end I've renumbered the 111 extension and I've programed 111 as a loop msdn call . This way I was able to track the "thief" with SMDR External, because we don't have SMDR Internal.
I wish I knew about this forum back then.

Page 1 of 4 1 2 3 4

Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
Most Recent 5 Post
7100 Power Supply Repair?
by RM SYSTEMS. 09/18/19 12:04 PM
Polycom IP 7000 Soundstation
by SamsungCat. 09/17/19 01:30 PM
Valcom Class connect
by teldata1. 09/17/19 12:30 AM
Panasonic KX-TA824 Discontinuation
by DonaldR. 09/16/19 10:21 PM
OS 7200 External Forward Timeout Problem
by nlodoen. 09/16/19 06:12 PM
Who's Online Now
34 registered members (dexman, BTS01, Professor Shadow, JBean3329, hbiss, jab1780, dude, jknichols, pdxjim911, oobie, Touch Tone Tommy, pvj, RM SYSTEMS, usedphones, DND ON, BtekFool, vicbob, nonameyet, mbhydro, newtecky, erniejoey, KRRath, justbill, TelephoneSystemsDirect, gelehu, nlodoen, teldata1, MooreTel, nfcphoneman, BobRobert, metelcom, DonaldR, morephones, Bob3470), 1,774 guests, and 723 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Russ Micheli, Rob Lindstrom, Cristina Castill, It's Me, BOC
49127 Registered Users
Forum Statistics
Forums62
Topics92,835
Posts631,823
Members49,126
Most Online5,661
May 23rd, 2018
Today's Birthdays
azrael4854, Jig, Shell
Top Posters(30 Days)
dexman 94
C5Z 42
hbiss 18
ChrisRR 14
Daniel 13
50% OFF Most All Phones
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
EMP & Lightning Home Surge Protection
EMP - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners
Sitemap