atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems SX-50 and Inn Line Voice Mail incorrectly FWDing

I wasn't sure whether to post this under Mitel or VM.

I have an SX-50 with DNIC integration to an old, very old DOS based Innovations VM. I just replaced the motherboard on the VM, and when I put everything back, I have one problem. When a caller transfers to a room or a superset, the forwarding works, but I go to the main greeting instead of that user's voice mail box. I know we have a manual somewhere, but we are unable to locate it. Can anyone help with this? Thanks.

Phil

need to redo all the programming for the voice mail boxes. When the system does not recognize the extension it will play the general greeting. Could also be the integration files for the specific type of phone system.

Do you happen to know what the integration settings should be? I can dial 555 then # and the MBX number and the MBX is there. I just can't go to it straight from an unsupervised transfer.

Where did you get the motherboard? And are the BIOS chips the same as the old BIOS chips. If you have access to a SS420 or 430, plug it in instead of the VM and see what the display says when a call is transferred, before and after you answer the call with the SS. After all, the VM ports are just emulating an SS to get the info. If you replaced the port interface card, hope you got an identical one. If the MB was bad in the computer, it's possible that the port card and/or the DNIC card was damaged, too. John C.

Thanks John. We thought about the DNIC card being bad. That was going to be the next step. The motherboard is a only different in that it has three EISA slots instead of four. It is a SiS Socket7 like the original one. Same design except for the EISA and the VGA card slot. I haven't tried the SS in place of the VM yet, will try that on Monday. I am just hoping there isn't any special integration note that has to be in place like in an Executone or Vodavi system. When I go into PBX integration on this one it has SX-50 DNIC as an option. One of the guys that used to work on these said the DNIC passes something like CID to the VM and that is how it recognizes which MBX to forward to, but I have no experience whatsoever with the SX-50.

The SX 50 integrations is weird - you are going to have to program in the actual keystrokes because the standard integration never used to work properly

Wait - the keystroke programming may be on the message waiting. Have you tried leaving a message directly on a mailbox without calling the extension and seeing if it will try to illuminate the mw light?

I didn't check that yet. The MWI were illuminated on several phones already. I didn't try to turn those off via I believe it is #65 or something like that. I just wish Icould find the manual, I am actually a data geek, and got pulled into this one cause of my PC repair and former telephone experience. I just never learned Mitel, it was Executine, Inter-Tel,Vodavi lines. Anyone know where I can get the Inn Line manual or the integration notes? I plan on changing the DNIC if we have one, but I could use any other leads you guys think I should try. I will try the MWI option.

can you get into the programming on the InnLine ?

Hey Dane,

I can get into the programming. I have checke dthe PBX integration parameter, and it is set to SX-50 DNIC. This field is changeable to other types of systems, but I am unable to locate any fields that deal with digit reception or transmission. If you have something I can check, that would be great.