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Joined: Apr 2009
Posts: 40
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Joined: Apr 2009
Posts: 40 |
We have Mitel sx-100 with call accoutning system in the motel. We had extensive power outage. And it lost all the programming from RAM. We did all programming for generic 217, including all ext & etc. But we have one issue, when incomming calls picked up by master extension and try to transfer to different ext. (in the room) it disconnect the entire call.It happens when we picked up the phone using main ext. But it works fine when we picked up the call from the console. What option we are missing in programming. And also we have call accounting connected to it. We also did program, but somehow it is not showing any charges. Do we have to do any option programming to charge for each calls. Are we missing any option to programming. Any expert advice will be greatly appreciated.
ppp
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Enable "FLASH" in COS. What brand of Call Accounting machine?
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2009
Posts: 40
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Joined: Apr 2009
Posts: 40 |
We have PhoneBill accounting machine. And also we have auto attendent connect to system also.
ppp
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Joined: Apr 2009
Posts: 40
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Joined: Apr 2009
Posts: 40 |
I believe it is option # 181 and 182. for "FLASH" enable
ppp
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Joined: Nov 2004
Posts: 290
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Joined: Nov 2004
Posts: 290 |
enable system option 277 out going smdr
& option 285 buffer overide smdr
also trunk group type 1341 should work
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Joined: Apr 2009
Posts: 40
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Joined: Apr 2009
Posts: 40 |
Also when system in "Night mode" and someone dial "0" from any extension, it suppose to ring on Master extension , but it is ringing on console. What option I have to programm for that. Or do I have to define that master extension somewhere. Please advice me.
ppp
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Re flash, in COS for the master extension, make sure option 46 is NOT enabled, in system options make sure 180 IS enabled. If it still does not work , when you flash for transfer dial tone what do you hear? If you hear dial tone, when you dial extension, do you hear ringing. If the extension answers, how do you transfer the call? I do not recall a night destination programming option for the 217 and haven't been able to find anything in documentation. I remember the work around I used, but maybe someone here remembers something I don't. (I am starting a thread about 217 batteries, look there for the answer to your battery changing question) John C.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2009
Posts: 40
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Joined: Apr 2009
Posts: 40 |
Transfer works OK now. But still it is not showing any charges for any outbound calls. We tried every option suggested. SMDR shows all information, except charges. It is printing truck no like T042, T046 etc. as a charge $. Any advice.
ppp
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
You are looking at the output of the Phonebill? If so, sounds like the Phonebill is in some sort of diagnostic mode and just pasing the SMDR through.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2009
Posts: 40
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Joined: Apr 2009
Posts: 40 |
It says it is in operation mode. So I don't understand.
ppp
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