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#112736 - 10/01/10 07:46 AM BCC3 & T1 problems  
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Lightninghorse Offline
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What determines need for BCC3 versus BCC2. BCC2/3 versus BCC1. If I remember correctly the 2, and the 3, have more 'call capacity' for want of a better description.

Now the reason I ask. Lightware 19 rev 3.0. Only T1 trunks,using an 021 T1 card. Complaints of hum,cut-outs, dropped calls. Using an Asterisk to convert PRI to 23 T1 channels. Asterisk is showing strings of red alarms from Mitel. If it weren't for the 'hum' complaint, I'd start right in with the interconnect cables, then the 021, then the Asterisk guts. (Only because from easiest to hardest to change out parts) Could a BCC2/3 possibly be causing this?


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#112737 - 10/01/10 01:20 PM Re: BCC3 & T1 problems  
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telephoneguy Offline
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salinas, CA, USA
I'd believe the Red Alarms or the dropped calls on the BCC3, but I've never heard of hum from one.

If you have a spare, I'd swap the BCC3 for a BCC2 and see if it resolves. After that, I'd try programming as a PRI and bypass the Asterisk.

#112738 - 10/02/10 12:29 PM Re: BCC3 & T1 problems  
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Lightninghorse Offline
Moderator-Mitel, Panasonic
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Fayetteville, NC
Well, as it turns out, it was the interrupt for the T1 card in the Asterisk. (Let me point out that it changed, apparently, due to multiple power hits, that were stopped by installing a UPS. Let this also be a lesson about the desirability of power backup!) Lowest priority, where it should have had very high priority. The problem description, upon further testing, is intermittent pops and clicks, even garbles that sounded like sync slip. 5 to 15 second repetition. Eventually any call would drop. 5 minutes, 20 minutes, whatever. And no significant help from Mitel trouble logs. Occasional sync loss, not good to see, but not directly related to every failure. Asterisk would occasionally show red alarm from Mitel, again not directly related to every failure. We 1st tested internal, ext to ext, no problem. Reconfirmed that problem was ongoing. Changed the 021 T1 card, no change. Changed out the interconnect cable, no change. Changed out the T1 card in the Asterisk and had to change drivers for different brand. That's when the low priority interrupt was discovered.

As for changing to a PRI, the card in place is the old 021 T1 only card. Not an option. frown

This may seem excessively wordy, but troubleshooting techniques seem to be needed by some of the folks that come here for help.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#112739 - 10/05/10 07:27 AM Re: BCC3 & T1 problems  
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To answer your initial question.....If you're not using any of the daughter board locations, I ALWAYS put in a BCC 2.


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