Phone Systems


Previous Thread
Next Thread
Print Thread
Rate This Thread
Page 3 of 4 1 2 3 4
#113739 - 05/04/11 05:03 PM Re: Newbie needs help with SX-200 ICP  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
I don't think you understood me. Create an extension *200 on a fake card in a fake bay. From the console, forward it always to voice mail. Put that extension as the night 1 answer point for dial 0.

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#113740 - 05/04/11 05:10 PM Re: Newbie needs help with SX-200 ICP  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
If you are a business, I would not put that in the night 2 spot. That way you can use night 2 as a setting for when you are open, but the attendant is available.

As for the times in 49, they effect the greeting callers will hear in the default auto attendant level.

#113741 - 05/05/11 07:04 AM Re: Newbie needs help with SX-200 ICP  
Joined: Oct 2004
Posts: 1,058
fifty5footer Offline
Member
fifty5footer  Offline
Member
****

Joined: Oct 2004
Posts: 1,058
Phoenixville, PA
You should NEVER direct Dial 0 calls or trunks to the console's extension number. The routing/rerouting features only apply to the LDN keys.
The console shouldn't be used with a mailbox, mostly because it's not user friendly with touch tones, and there's no message light.


www.ResaleSystems.com 24 x 7 Mitel Parts and Free Tech Support
#113742 - 05/05/11 12:31 PM Re: Newbie needs help with SX-200 ICP  
Joined: Apr 2011
Posts: 20
bda Offline
Member
bda  Offline
Member

Joined: Apr 2011
Posts: 20
Bermuda
Thanks for the input, John and F5F.

I got the point that there is no automation on switching, and the operator has to flip the Day/Night modes manually.

Ok, I assgned LDN #2 as 3412 #3 as 3413

Station Dial 0 routing 3412 - 3412 - 3412
Priority Dial 0 Routing 3413 - 3413 - 3413
CO Line Routing Points on No Answer - 300 - 300 -300 (VM hunt group).

I kept the extension 200 assigned to the console; that let's the switchboard (while calling the VM hunt group) to be routed to the proper voicemail box #200 which is our general VM box.
It is ok that it does not have the the "message waiting" light as the checking out the general mailbox is in the list of operator's duty.

I also added the fantom bay as #2.
I can't find out how to add the extension *200 (is it correct? with the star?) to that fantom bay, please direct me.


When a fail is so epic, it becomes a win.
#113743 - 05/05/11 01:03 PM Re: Newbie needs help with SX-200 ICP  
Joined: Apr 2011
Posts: 20
bda Offline
Member
bda  Offline
Member

Joined: Apr 2011
Posts: 20
Bermuda
Just tested. Still no joy.
In the Night mode the autoattendant forwards to to anybody's VM properly.
If I stay on the line (or dial 0) the call goes to the console and it rings like 30 times and cycles again.
A slight change thoug: if I dial 200 I hear the greeting for the general mailbox now.

But, the VM box #200 never kicks in frown
Please, advise.


When a fail is so epic, it becomes a win.
#113744 - 05/05/11 03:23 PM Re: Newbie needs help with SX-200 ICP  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
The forms you need to deal with are 53,1,9. Program an ons card in slot 1 of the bay, then then card will show up in 9. Yes it's *200 for the extension in say 2-1-1.

From console if I remember correctly, function, attn function, stations, *200, forward always(all calls) to 300, save.

Then if you dial *200 it should end up in 200 mailbox if all was done correctly.

Put the values into 19 and test.

#113745 - 05/06/11 04:10 PM Re: Newbie needs help with SX-200 ICP  
Joined: Apr 2011
Posts: 20
bda Offline
Member
bda  Offline
Member

Joined: Apr 2011
Posts: 20
Bermuda
You are Shaman! eek
It works! There is smth that is unclear. I put *200 into F19 for the Priority calls only (which would be external):
Station Dial 0 routing 3412 - 3412 - 3412
Priority Dial 0 Routing 3413 - *200 - *200

I assumed that "Station Dial" with all 3412 will allow 0 to be forwarded to the ext 200 even in the Night mode. Wrong. Internally console might be reached by 200 only. But that's not a big deal.

What is strange: the system is in Major Alarm now with that fantom bay #2 with:
# of devices = 1
total devices unavailable = 1

With the log entry: Tot alarm went from No Alarm to MAJOR Alarm level change due to Bay 02 lines
How can I fix this? :bang:


When a fail is so epic, it becomes a win.
#113746 - 05/06/11 04:50 PM Re: Newbie needs help with SX-200 ICP  
Joined: Apr 2011
Posts: 20
bda Offline
Member
bda  Offline
Member

Joined: Apr 2011
Posts: 20
Bermuda
I guess this is because that "fantom" 02/01/01 is "programmed" as ONS LINE CARD like you advised; of course, nothing is shown as "installed". Is there another option I can choose to get rid of that Major Alarm?


When a fail is so epic, it becomes a win.
#113747 - 05/07/11 05:25 AM Re: Newbie needs help with SX-200 ICP  
Joined: Jul 2003
Posts: 1,123
johnp Offline
Member
johnp  Offline

Member

Joined: Jul 2003
Posts: 1,123
Ann Arbor, MI
Go to maint read alarms and see what level values are causing it. Adjust values in categories to be slightly higher than what you find to mask this. Also search this category about alarms and some other help may be found.

#113748 - 05/07/11 05:40 PM Re: Newbie needs help with SX-200 ICP  
Joined: Apr 2011
Posts: 20
bda Offline
Member
bda  Offline
Member

Joined: Apr 2011
Posts: 20
Bermuda
That worked perfect! Tnx.

I am wondering why can nobody make a call to another extension (or externally) while having another call on hold. The display shows "choose the line" or "ok, choose another line" and. . . there is no way to get that damn line. I guess I should go for the "Expand set" in F9 for every device, right?
I am not sure what the right option is for that as some telephones have LDN assigned and some not.


When a fail is so epic, it becomes a win.
Page 3 of 4 1 2 3 4

Moderated by  DrPbx 

Refurbished Phones & Equipment Search
Shout Box
Most Recent 5 Post
7100 Power Supply Repair?
by RM SYSTEMS. 09/18/19 12:04 PM
Polycom IP 7000 Soundstation
by SamsungCat. 09/17/19 01:30 PM
Valcom Class connect
by teldata1. 09/17/19 12:30 AM
Panasonic KX-TA824 Discontinuation
by DonaldR. 09/16/19 10:21 PM
OS 7200 External Forward Timeout Problem
by nlodoen. 09/16/19 06:12 PM
Who's Online Now
34 registered members (dexman, JBean3329, BTS01, Professor Shadow, hbiss, jab1780, dude, jknichols, pdxjim911, oobie, Touch Tone Tommy, pvj, RM SYSTEMS, usedphones, DND ON, BtekFool, vicbob, nonameyet, mbhydro, newtecky, erniejoey, KRRath, justbill, TelephoneSystemsDirect, gelehu, nlodoen, teldata1, MooreTel, nfcphoneman, BobRobert, metelcom, DonaldR, morephones, Bob3470), 1,779 guests, and 722 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
Russ Micheli, Rob Lindstrom, Cristina Castill, It's Me, BOC
49127 Registered Users
Forum Statistics
Forums62
Topics92,835
Posts631,823
Members49,126
Most Online5,661
May 23rd, 2018
Today's Birthdays
azrael4854, Jig, Shell
Top Posters(30 Days)
dexman 95
C5Z 42
hbiss 18
ChrisRR 14
Daniel 13
50% OFF Most All Phones
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Free Phone Repair Diagnostic
EMP & Lightning Home Surge Protection
EMP - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners
Sitemap