sundance-communications.com/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems Mitel SX-200 Dial by Name Problem

Hello everyone!

I'm having some issues with a Mitel SX-200 that I've taken over administration of recently. When a caller places a call into the system and the auto attendant picks up, the caller has the option to dial the extension they are trying to reach or press "9" to dial by a name directory. When "9" is pressed and you spell "John" (by pressing 5646) there are 3 results returned. Option 1 and 3 are correct, both of these extensions are someone names John. Option 2 however is someone named Tim. If you dial 846 in the directory, Tim is the only option. Pressing 2 for the "John" results sends you to Tim's correct extension.

I've deleted the voice mail box (by using the Admin mailbox feature) and recreated it. I've deleted the phone setup (by Hyper Terming in and using Form 09) and recreated. I've removed both and although the name "John" is no longer spoken as option 2, the extension is still given.

I can't figure out where to change this dial by name or at worst case delete it. I do know that at some point Tim's extension was indeed used by someone with the name of John, however that has been awhile ago now.

Can anyone point me in a direction here to fix this? It's become frustrating at the least.

Thanks!

go to form 50 under the name field

Panda,

Thanks for the quick reply. I double checked, I don't have a Forms 50. Mine only goes to 48.

Thanks

Then you're using an external voice mail. If it's the Express Messenger, make sure you edit the user's mailbox name to be the correct info., not the name in form 9.

fifty5footer,

There is a separate express messenger and I've deleted the mailbox and recreated it at which point it asks me to spell "Tim" with the number pad and I do. However going back through the auto attendant, I'm still getting Tim as the second option when searching for John.

Thanks

Try going through all mailboxes and setting up the spelled name and the spoken name. Most likely there is another mailbox with a conflicting "spelled name."

telephoneguy

We haven't found any conflicting names spelled differently for this ext or this persons name. We're at a loss. In the past we've just changed the name on the mailbox and everything seem to work fine. This one acts like it's "stuck" in the system or something.

Thanks

Well, there's a desperation move for MXM if all else fails:
(I don't recommend this unless it's your only option and you think it's worth it)

First, use Express Manager from the serial port to record the database.
Second, write a paper list of all mailboxes and extensions.
Third, -- are you sure you want to do this? -- log in as admin and reset the system to new (option 1).
Fourth, rebuild mailboxes, either through Express Manager or from the paper list. Remember that it will default to two-digit mailboxes and two-digit passwords.

It's a desperation move -- how important is this?

telephoneguy,

I don't think it's THAT important. It's only one mailbox that we're aware of so not a huge issue, just one of those things that keeps coming back up time and time again.

We're in discussions with several vendors about upgrading to a Mitel 3300 IP system ATM anyways. So hopefully this won't be an issue for much longer.

Thanks for the help.

The fact that it happens would seem to indicate a possibly corrupted data base. Might be a GREAT idea to go ahead and record the database.