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Joined: May 2007
Posts: 218
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Joined: May 2007
Posts: 218 |
I know I am missing something here.
We have a customer with SX200 ICP 4.0 and a new PRI.
The caller ID does not display until the handset is picked up and the caller is connected, which defeats the purpose. We tried assigning a callers key on the 4025 but that does not work.
Any ideas of what I overlooked?
TIA
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: May 2007
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Need to add, only a problem on calls answered by the Auto-attendant
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Jul 2003
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Auto attendant supervising the call?
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Joined: May 2007
Posts: 218
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Yes, all trunk calls are answered by AA.
If I direct a trunk straight to a station we get the CID fine.
How can I get the embedded vm to pass the CID?
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Think about it. The CID cannot be passed until the phone accepts the call. As in when you pick up the handset and push the button.
And now someone will say that N/T will display. Yeah, just like Mitel, when it's a direct in trunk!
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Oct 2004
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Make sure the AA is set to unsupervised transfer.
What does the display show while the call is ringing?
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Joined: May 2007
Posts: 218
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Since this is emem on SX-200 MX I don't think you can change the transfer type.
Currently, the display shows the VM ext and the port label. Once the call connects the CID is passed to the set.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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Joined: Oct 2004
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I'm not sure which release of the ICP it started with, but you can change the transfer type.
Log in as the administrator, select 5 for system options, then 9 to change the default transfer type from supervised, to unsupervised.
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Joined: May 2007
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Thanks Fred, I actually forgot how to do it, but you were right, it works fine.
Located in Southern California.
Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971
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