atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems CCR Tree Not Functioning

I dont know why somebody would try to program BCM from the telephone. While you are making changes for one thing you forgot what you did for another and you have to scroll back or forward to find that out.
Browser is the way to set up BCM if you want to do this in the propper way. I did not hear anything about of voiding warranty if you are doing program from the phone, besides, why Nortel will allow you to do that if they will panish you for it?

Just a quick question that my dealer asked me when I inquired about a patch:

Is the patch really a software upgrade to 3.7 or 4.0 or is it more like a Microsoft patch that's designed to fix an issue?

Still awaiting a price on a software patch from my vendor. Gave it another 40 minutes last night, no luck.

A quick question w/ respect to a possible bad hard drive: the bcm is configured w/ Raid 1 I believe. Any chance swapping hard drives might have a positive impact?

Well the person in charge of the facility decided to call in an outside vendor to repair the issue. They claimed it was repaired (they reused a tree I had created and miraculously it started to work), only to have it stop working the next day. The vendor finally agreed w/ me that it may need a patch, so they searched for a patch for the past month. They went out Monday, installed the "patch" (looks like they just upgraded from 3.5 to 3.6).

System worked fine when they left at 5 that day, next day it was back to do the same thing were it wasn't recognizing keyed in digits properly (sometimes have to dial the same extension twice before it recognizes keys correctly). Needless to say noone can reach anyone since the AA picks up all incoming calls and is supposed to transfer the calls out from there. Are there any patches for the 3.6 that might be available to address this? It's kind of out of our hands at this point, but the faster it can be resolved the better for everyone involved.