sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems POLYCOM/NORTEL

Customer has a Polycom 550d/550d conference phone unit. It works fine on a Meridian 824 DR5.1 port,but when they try to use the unit at a second location with a MICS (older software-not sure what release ) it won't work. I took the unit to a different site with a MICS 2.0--wouldn't work there either. Seems the unit is not compatible with any MICS system. Any tricks out there?

There are different versions of Polycom 550D. It must be branded with Nortel logo. It works on all Norstar systems. There are no tricks.

Wasn't it connected thru ATA on 824 and you trying direct to Digital port on MICS?

What Bob is trying to say is:

1)The older 550D (for Nortel) he has currently works perfectly on an 824 DR5 digital port. It is the older style 550D with the adapter. It takes a digital port off of the 824 into the converter and from the converter to the Polycom unit. Again this works fine with the 824.

2)He has taken this very same unit and tried to connect it to a MICS at another location. It will not work on the digital port of a MICS. After connecting it to the MICS, it tries to come up. The lights flash and it emits some tones from the Polycom. He has checked the programming on the MICS and everything is correct. However, when he goes into maintanence it shows the port as disabled.

3) He has taken the Polycom unit to a second site with another MICS just to rule out the first MICS as being the culprit. The exact same scenerio is happening on both MICS units. It will not work. Again, programming has been checked and verified at both MICS locations. The Polycom unit works great on an 824, just no go on a MICS so far.

Vad--it was connected on a digital port on the 824

I understand it is not easy but if you can go back to 824 and see or unit still working there. maybe somethink happened during relocation? I would check out polarity on the port as well. Who knows.

I did take the unit back to the 824---worked fine there--and yes--tried changing polarity on the second MICS--no luck with that either.

Check your port with a working Norstar set and make sure the port is ok at the MICS

I have tried the Polycom on 2 different MICS--one had a working 7208-the other had a working 7310 on the ports I tried--I'm trying to contact Polycom for their input.

I received an email back from Polycom today about compatibility.Here it is in case anyone might run into the same issue.


Using theSoundStation Premier 500D/550D Meridian with a Nortel Norstar PBX

The SoundStation Premier 500D/550D Meridian is not compatible with Nortel Norstar Switches. Some indicators that a customer is dealing with a Norstar switch are:

Modular ICS
MICS
Compact ICS
CICS
7000 Series phones
Some Nortel Norstar PBX boxes have the word Meridian on them, however if the one of the above items are being used with the PBX, it is indeed a Norstar PBX Switch.

There is a Nortel branded SoundStation available through Nortel that works on Norstar PBX's

Meridian Polycom has never worked on Norstar switch they are different. But you said it's working on an 824 that's a Norstar.

So which is this Polycom coming from a Meridian or a Norstar?

Yes there is a Polycom made for the Norstar.

We use the merdian ploycoms with large boardrooms as you can order extension microphones. Just need to install an ATA for them to work. You are 100% sure at the 8x24, if you listen with your butt set, before you plug in the speakerphone, that you hear digital tone and not analog tone?

The Polycom DOES work with the 8x24, but not the MICS. As far as the port it connects to, a M7208 is the normal phone that works there. As posted above, Polycom says the Meridian SoundStation is NOT compatible with the ICS series KSU's. I just find it strange that both M and T series phones will work with either KSU, but not the Polycom. Hmmmm.

So at the 8x24, where the polycom does work, if you plug in a set does it work? And you hear digital dial tone there with your butt set?

Yes.Yes.

That is bizarre!!!!! Digital dial tone is digital dial tone, should work at either location. If you leave the polycom hooked up at the new location for 15 minutes and look in the port DN status, do you see anything?

Nickels, look at BOBCOMM's post for 3 May. Poly com says IT WON'T WORK! Or am I missing something? And don't forget, there is a Modular 824 that is NOT a MICS. That is apparently what the polycom was originally working on. John C.

CL - I have read the May 3rd post a few times. Norstar Merdian phone systems are not PBX's. Those are option 11's, Opt 21's, Opt 81's, Opt 61's. And a Nortar 8x24 is a Modular ICS. So what that Polycom qoute shows me, is there must be a miscommunication, if Bob's original phone system is an 8x24. All Nortel phones that work with T7208's, M7208's are called Key Systems. They are Nortel's version of a smaller phone system versus the M1 platform of PBX's. The Nortel Audio Conference Unit that connects to a key system part number I believe is NTAB2666. That is just off the top of my head though.

Nickels,
I am surprised. Norstar Meredian is not a Key System. Its Hybrid system and you know you can configure that as PBX in initial setup.

Vad, you can program the system type up as a "PBX" typical programming. Yes it can act like a PBX, but all Norstar phone systems are defined as a Key System, not a PBX.

Please let's stay on topic.

Nickels...

Take note that a Modular 8x24 is NOT a Modular ICS or MICS. Two entirely different systems, with the Mod 8x24 being a much older series.

Therefore, I suggest that that is why a Polycom will not work.

Dave

Dave
Yes I am aware that a 8x24 is a Modular DR5, I just typoed. What I am saying and Marv I think this is still on topic. The Polycom that Bob is talking about above is an SL1 Polycom phone that plugs into a digital port and functions as an analog phone. So I am curious how this could possibly be working on an 8x24??? Is was not made for Norstar phone systems and am interested to know how this is working.