Installing ATA-2 in our Nortel system, no dial tone, etc|Sundance Business VOIP Telephone Help

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Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133768 07/06/07 03:06 PM
Joined: Dec 2005 Posts: 7,056 Fayetteville, NC Lightning horse RIP Moderator-Mitel, Panasonic
Lightning horse RIP Moderator-Mitel, Panasonic Joined: Dec 2005 Posts: 7,056 Fayetteville, NC	pimpin-tl, the result is............. John C. When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

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Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133769 07/09/07 02:35 AM
Joined: Jun 2007 Posts: 15 San Antonio, TX pimpin-tl OP Member
OP pimpin-tl Member Joined: Jun 2007 Posts: 15 San Antonio, TX	Sorry guys was in Alaska on vacation for a while. The ATA II was defective. As soon as I got a replacement and installed it, it worked like a charm!

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133770 07/10/07 01:54 AM
Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton	Thanks for coming back with the result....too often we never hear again. Dave Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133771 07/10/07 11:11 AM
Joined: Dec 2005 Posts: 7,056 Fayetteville, NC Lightning horse RIP Moderator-Mitel, Panasonic
Lightning horse RIP Moderator-Mitel, Panasonic Joined: Dec 2005 Posts: 7,056 Fayetteville, NC	And I, and probably a 'few' others are jealous re the vacation destination. Want to go to Alaska once before I die, but prospects are not good. John C. (not Garand) When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133772 08/02/07 04:53 AM
Joined: Jun 2007 Posts: 15 San Antonio, TX pimpin-tl OP Member
OP pimpin-tl Member Joined: Jun 2007 Posts: 15 San Antonio, TX	Well, an update. The device has been working fine till now. Now it seems to stop working and the only way to get it to work is to unplug the actual RJ11 from the input (the phone system) side and plug it back in. The device then gives us a dialtone. Anyone have any ideas why this might be happening?

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133773 08/02/07 05:03 AM
Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS	I'd unplug the station side of the ATA not the phone system side to see if dialtone is coming through the ATA but being held up by a short/off hook condition on the station side.

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133774 08/02/07 05:12 AM
Joined: Jun 2007 Posts: 15 San Antonio, TX pimpin-tl OP Member
OP pimpin-tl Member Joined: Jun 2007 Posts: 15 San Antonio, TX	Not exactly sure what you are trying to say. I unplugged the system side and plugged it back in and it made it start working again. When I unplugged the ATA itself before doing this and plugged it back in it didn't fix the problem.

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133775 08/02/07 05:24 AM
Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS	You have a sytem feed into the ATA. You have a station feed out of the ATA. If the station side shorts or goes offhook it will pull dialtone through the ATA. IF there is no dialtone it could be because it senses the station is still in an offhook condition. By unplugging the station side you eliminate this possibilty. If you still don't have dialtone after unplugging the station side you have eliminated a field trouble and have to look at the ATA itself.

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133776 08/02/07 05:27 AM
Joined: Jun 2007 Posts: 15 San Antonio, TX pimpin-tl OP Member
OP pimpin-tl Member Joined: Jun 2007 Posts: 15 San Antonio, TX	Well I believe by unplugging the power from the phone (portable phone itself) took care of this hook issue on that side. It didn't clear up after I plugged it back in. The only time it clears is when I unplugged the phone cable from the system feed.

Re: Installing ATA-2 in our Nortel system, no dial tone, etc #133777 08/02/07 05:32 AM
Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 16 SOUTH TEXAS	Unplugging power to a portable phone base still leaves the base in the equation, the jack, the cable, etc. If you don't unplug the service at the ATA you have accomplished little to troubleshoot. Good luck.

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