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#143189 05/06/09 02:47 PM
Joined: Nov 2007
Posts: 90
Member
Member
Offline
Joined: Nov 2007
Posts: 90
I'm really getting frustrated now.
The HG didn't work either. I can call the HG DN and all the sets rings as expected.
The CFNA on 221 is set to HG 707, 3 rings.
Calls do forward somewhere, but apparently not to HG 707.

If anyone can see what's wrong here, corrections would be appreciated.
The setup:
221 CFNA: 707, 3 rings.
Lines 001-004, 025-025, 049-052, 057-60 A&R

DN's 225, 239, 240, and 266
CFNA: None
Lines 001-004, 025-025, 049-052, 057-60 Appear Only
HG01 A&R

HG1: 707
Members: 225, 239, 240, and 266
Line Assignment: None
Mode: Broadcast
If Busy: Queue
Queue Timeout: 15
Overflow: 708
Name: OVERFLW

HG2: 708
Members: 221
Line Assignment: None
Mode: Broadcast
If Busy: Queue
Queue Timeout: 15
Overflow: 707
Name: OVERFLW

Thanks


Andy Ellis
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
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#143190 05/06/09 02:52 PM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
Former Moderator-Nortel
Offline
Joined: Dec 2003
Posts: 2,086
Remove the lines from DN's 225, 239, 240, and 266
Do not have the lines appear or ring on the HG phones.


If CON is the opposite of PRO
Then what is the opposite of Progress?
#143191 05/07/09 08:29 AM
Joined: Feb 2005
Posts: 1,615
Member
Member
Joined: Feb 2005
Posts: 1,615
Yes remove all lines from sets that are in a huntgroup.

I would program it as in my first post which is very similar.

Otherwise you 707 and 708 overflowing to each other.

The setup Revised:
221 CFNA: Vmail, 4 rings.
Lines not assigned
HG01 A&R

DN's 225, 239, 240, and 266
CFNA: Vmail, 4 rings
Lines not assigned
HG02 A&R

HG1: 707
Members: 221
Line Assignment: None
Mode: Broadcast
If Busy: Queue
Queue Timeout: 15
Overflow: 708
Name: INBOUND

HG2: 708
Members: 225, 239, 240, and 266
Line Assignment: None
Mode: Broadcast
If Busy: Queue
Queue Timeout: 15
Overflow: Vmail
Name: BACKUP

Call comes in and rings HG01 (reception) for 15 secs then overflows to HG02(4 sets) for another 15 secs then drops in mailbox 100.
And all those sets can still keep their mailbox and CFNA settings.


=---()))))))))---=
www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




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