sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TD1232 wont hang up. Positive Disconnect?

Newly installed Panasonic TD1232 system. After leaving a message, calls stays connected for a long time.
Installer says "Set Positive Disconnect." Cant find it anywhere.
Any Help?

Also, anybody know the part number of the Caller ID module, or know where I can get one?

Thanks,
Mark Robinson

Panasonic refers to this feature as "CPC" or Calling Party Control. It must be set on the TD system, not just the voice mail. This feature will only work if your local service provider is actually sending this signal. It's their responsibility to do so, but your responsibility to prove that they are not.

The part number for the caller ID module is KX-TD193, but they are going to be hard to find.

The call should disconnect anyway after caller hangs up on detecting reorder tone from line or after detecting Silence for set time. make sure the voicemail is set up to work with KXTD1232 system,If it is a answering machine not voice mail try another one.

Note: This is using a Key Voice voicemail but I would think that the TD1232 should be abl to detect the CPC if it's being sent.
MrG

During a blind transfer, a re-order tone will not cause a disconnect.

CPC is the setting, it must be on, but, as stated, telco has to send it to you for your switch to recognize it.

We have been almost forced to test this on every install of our IVR. Call, get the main greeting, hang-up, and if it is more than 10-12 seconds, we have a problem with our device forwarding the call through as if it was still a live caller that did not make any DTMF input.

I would recommend every AA system be tested for this function.

I am not saying it will hang up in AA this is in the Voicemail, We don't have cpc on analouge lines in Ireland so we recommend ISDN for AA services, but on calls in to voicemail will clear down after 15-20 seconds on analouge lines without cpc. If you can get cpc on your lines then yes it is the best way to go

Did the poster actually say who the the provider
was for this install?

No

I'm on Verizon, up here in New Hampshire. All I get is dumb stare when I as for Positive Disconnect.
Just paid a Key Voice guy to come in, but no help as he was not a panasonic expert. I'm totally stumped.
CPC is set.
The VM will hang up on silence, but it's not getting silence when the caller hangs up - it's coming in as a fast busy.

Thanks for your help - I'm getting pretty desperate!

Here's a stretch. Call Verizon's repair department (800-275-2355) and ask them to confirm that either loop supervision or cancel on disconnect is being provided. Don't waste your time calling the business office. You stand a much better chance reaching someone who understands what you are looking for by calling the repair department. Since they don't charge for this feature, the business office has no clue what you are looking for. Normally, Verizon (at least in their former Bell areas) provides this feature automatically. I am sure that's the Verizon territory that you are in. Even though their switch is sending out the signal, they use pair gain equipment that is frequently configured improperly to repeat the signal to the premises.