web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#163898 03/22/09 05:04 PM
Joined: Mar 2009
Posts: 400
Member
Member
Joined: Mar 2009
Posts: 400
Hello,

I've just installed a TDA200 with digital station cards and 7630 sets. It was all going good, until I hooked up a ringdown to the Police.

If they call us, it's fine

If we call them, it rings out to the distant party and we can hear them answer. However we get no talk battery evidenced by the lack of sidetone and therefore cannot be heard.

If we make a call out then during the 1 way transmission, come off hook with a butt set directly across the trunk we get battery and can now be heard.

I've tried other ports on other cards, and other ringdowns, but they have the same problem.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#163899 03/22/09 11:39 PM
Joined: Jan 2007
Posts: 2,125
Likes: 4
OBT Offline
Admin
*****
Admin
*****
Joined: Jan 2007
Posts: 2,125
Likes: 4
Is it set it as an off hook to ring to police or do you dial digits?


“I have not failed. I've just found 10,000 ways that won't work.”
#163900 03/23/09 06:01 AM
Joined: Mar 2009
Posts: 400
Member
Member
Joined: Mar 2009
Posts: 400
Just put a loop on one end the circuit, and it rings on the other. All equipment is in the CO. You'd think it was a VERY simple circuit to deal with.

If you ever noticed there is no talk battery on TDA sets until after the call connects? Come off hook, and check for side tone sometime.

#163901 03/23/09 06:47 AM
Joined: Jan 2007
Posts: 2,125
Likes: 4
OBT Offline
Admin
*****
Admin
*****
Joined: Jan 2007
Posts: 2,125
Likes: 4
I had the same problem with a monitor station with direct link to the police. the problem is the interdigit mute timer will not release the mic untill it is ready. if you reduce the timer to 1-2 seconds then any one dialing a internal ext or getting a line only have 1-2 seconds to picl up handset and dial first digit.

the only way I got around this it to put that co port in its own group and programed a one touch button to dial group np 802 and 111. this picks up the co and sends 111, it will stop the interdigit timer and release the mic, and in my case anyway the 111 does not affect the circuit and is dialed before the police pick up


“I have not failed. I've just found 10,000 ways that won't work.”
#163902 03/25/09 03:47 AM
Joined: Mar 2009
Posts: 400
Member
Member
Joined: Mar 2009
Posts: 400
YOU ARE THE MAN!
[Linked Image from sirius-business.com]
Although I'm certified, tech support had been no help. "If it works on a CO line then it is obviously not our problem" was their answer.
[Linked Image from sirius-business.com]
I desperately stayed on them and contacted the regional manager. Another level of support told me to decrease the co timer, and have my client go ROH and just dial a few digits. Not a professional method in my opinion.

Although there is no perfect solution, I much prefer yours to theirs. It requires an in button and an out button, but doesn't seem stupid to the Ambulance company.
You saved my butt! Have a Guinness on me! [Linked Image from sirius-business.com]


Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Newest Topics
Change desi-less label from a phone
by Yoda - 02/26/25 06:26 PM
SBX IP320
by johnp - 02/18/25 03:02 PM
SMT-i5210 SOFTWARE
by NateBates - 02/14/25 02:47 PM
Bogen amp keeps tripping reset
by Yoda - 02/12/25 12:40 PM
Forum Statistics
Forums84
Topics94,490
Posts639,855
Members49,833
Most Online5,661
May 23rd, 2018
Newest Members
hayl, kosia, LJetronic, CLKAHCK, B. Vignesh
49,833 Registered Users
Top Posters(30 Days)
dexman 11
Toner 9
Yoda 5
pvj 5
johnp 4
Who's Online Now
4 members (hbiss, Toner, justbill, Bushmills), 724 guests, and 83 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0