atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems This line is busy, to continue to hold press 1 otherwise press 2

S how many co line do you have ?How many voicemail ports?

6 CO lines
2 Voice mail ports.

so you have 2 calls in your que now line 3 rings were does that call go ??? hey wait a minute how are 10 exts engaged and only 6 lines you are clearly
trying to do more than an 824 will do...you don't make sense???

I am going to sleep bottom line is you can't get this system to do what the high end one does....

Even if i try with 3 CO lines, and use
Ext 107 and 108 for VM, its not going.

2 calls in Q, when line 3 rings the caller gets:
This line is busy, if you would like to hold, press 1 otherwise press 2.

i would like this to change to a 'auto hold feature' with call queuing instead of 'if you would like to hold..'

hang it up it wont do it....

Sorry, you got the wrong phone system.
There are ways to trick it.
One would be press 1 transfer to an ext with a loud ringer or strobe that the group can see or hear, then do a directed pickup to answer call.
There are hunt groups, but only circular or terminated, and always start with the same ext and hunt in the order.
In above setup you could have multiple ext with ringers in a hunt group if you are real busy.
You also need more VM ports. Latest firmware will let you run 4 ports APITS.

have 2 people in voicemail checking their 50 messages and were do the 6 lines that are ringing off the hook go?I don't think I want to be you when explaining to the customer that system doesn't do what they want it to...

so lets say your queue idea worked when the 3rd call came in it would ring off the hook untill a vm port was available ....

I am just wondering what happened too the old pick up the phone when it rang went away.....

Remeber that 1 VM can handel 2 calls