sundance-communications.com/forum Forums Other TDM Phone Systems Telrad Telephones & Systems Hi All, I need some HELP... with my company's phone system

Station and CO cards will need chip upgrades if you do the system upgrade. But that is better left to a trained Tech.

Hmmm....

It looks like I will need to replace something (PS, MPD, etc.)

How do I backup the programming of the system and how do I load it back in?

I did see a modem on one of the card but it only has a 'RCA' jack on it??? What do I need to do the programming?

Would any of you know of any good company here in Baltimore, Maryland or Washington, D.C. area?

I wish I can identify the problem b4 making any purchase decision...

Thanks for all of your help! Any more suggestions are greatly appreciated.

Sunny

Oh, SSPhone, yes the LCD Screen and the lights of all the buttons would go OFF and after a while, the LCD would display "INITIALIZE ID:" follow by the station ID #.

Sunny

Sunny
Check with Sundance to see if they have a SB5 MPD and Memory Cartridge. You can go up to this with out changing the voicemail software and without changing the chips on the cards.
Part #'s
MPD 76-110-1300/E(U37 flash chip 0.3-1{3004})
Memory Cart. 76-110-5350/3 non ACD
Mem Cart ACD 76-110-6350/7 if you have ACD
Programming Software SBU5.10(Win)
You can program this yourself with the proper cable to the MAP port or you could have the programming done for you on the MPD and shipped to you complete ready to install.
You can email me on programming if you wish.

[This message has been edited by SSPhone (edited October 10, 2002).]

[This message has been edited by SSPhone (edited October 10, 2002).]

It sure sounds like the MPD has gone south on you, as SSPhone posted you should go with the SB5 so you can use what you have with out changing chips.

Why not replace it with the same, there's no big feat's differences from 3 to 5 except maybe longer names and some acd differences.
I think if you can get the same version your better of providing the features you now have are sufficient. And it's cheaper.
But that's just me.

Very true Test-ok, 10 to 1 when you take out the mem cart. your going to find that it has corrosion all over it from the batt. I've run into a few of the 2's that did that and when they start corroding that's when you get the weird problems. So if you go with the same Ver. they should make sure it has a new batt.

There are other changes in the upgrade from 3 to 5 and as soon as I find that paper I will post. But here is why I think you should go to Rel 5 software. Your voicemail which you are having problems with also is already Ver 5.00D. Telrad recommended useing the same voicemail software level as the system software level.

I also found 2 Dealers in the DC area that could service you. You can email me for those names.

Well,

Sundance said they only have a version 3.04 memory cart. and MPD, didn't say anything about the programming software or the cable. Should I look for a version 5, so to match my ImaGEN software, or go with the 3.04 and a power supply? Which would give me a higher chance of a stable system?
Thank you, SSPhone, for the dealers info. I will give them a call and see.

Sunny