atcomsystems.ca/forum Forums Other TDM Phone Systems Telrad Telephones & Systems AppGen manual needed (ImaGen 7.04d)

Sorry Do this.
4 Voicemail Programing
3 System directory Numbers
goto to the mailbox in question
hit F-3
Hit Page down.

ALL Should be set to Default

Then make sure in Auto Attendant Parameters Your set to Camp On Enable for Day, Night No-answer and Busy.

One other thing. I see you deleted your APG file. Make sure the system recreated a Default.APG file, You might want to reinstall your APG file back.

I really appreciate your help. I've checked all of the settings you have indicated and I did have everything set exactly as you said.

Should mailboxes be set to INTERNAL? That's what I have.

Pulling my hair out!

That should be it. We must be missing something?
Let me know if this is your problem.

You call the main number and get the auto attendant. Dail an EXT and the phone rings, goes to the EXT main greeting. From here you can't dial Star to go back to the Auto Attendant or zero to get the the operator.
But if you call in on a DID number you ring the phone and it goes to the mailbox Greeting of that DID number and you can hit star to goto the Auto Attendant or pres zero to goto the operator.

Let me know if I have the right information.

Yes, that is exactly the behavior I am seeing.

PM sent

Thanks Tony. Everything working perfectly!