sundance-communications.com/forum Forums General General Telephone & Systems Information Do Not Call List

Hey all
I need some help from others more knowlegable than myself. I have an outbound call center that needs some type of equipment put in front of there telephone system to block calls from the Do Not Call List. I am sure there is some type of equipment out there to do this, but any searches I have done does not return what they need. It is for an Inter-Tel Axxess, but that should not matter cause whatever it is would have to work with many systems. And I know there is something out there that other outbound call centers use, just not sure what it is, so someone help me out.

Normally on a call center solution the dialer software company takes care of this. Are they hand dialing all of the numbers? Or is it controlled by software?

You could download the DNC list and have someone put it in an Access database, then load your other leads up as well and have Access show you all leads that aren't in the DNC. That's about the simplest way I can think of to do it. You could also scrub the list against the NANPA NPA-NXX switch list to eliminate bogus leads.

That would take care of the leads no matter if it was manual or automatic dial. If it's a dialer then normally the dialer scrubs the leads against a DNC. If I get some free time later i'll throw together a quick access database to do lead scrubbing.

I think Kumba may have the best solution for you. If this is an Avaya system, you would have to program all the numbers in ARS and deny those calls. a lot of programming. But if it were but into a database and simply not place those numbers on their call list, it would be fairly simple.

They at this time do manual dialing, but an auto dialer might work for them if it was "Do Not Call" list updated. As I remember, off top of head, the Do Not Call list is about 63 millon numbers big and the Axxess Denied numbers list is only 1000, so that will not work, and for updates would not work even if it was bigger. There must be something that will update online that can go in front of the Telephone system?

I dont know of a pre-built option but I can program an asterisk system to act as a call-screener. The bigger question is what type of trunks is this system getting? And what kind of budget are they looking at?

I dont readily know of anything that will block 63-million records that isn't some kind of computer-dialer.

If they are doing manual dialing then just eliminating the leads from their list would be the easiest and cheapest. Is the reason they want it screened/filtered at an even higher level for legal reasons? I.E. if they accidentally call a number on DNC you are SOL?

Predictive dialers I am familiar with run from a database of telephone numbers. Kumba has it right, run the DNC list through your database, only show numbers NOT on the DNC list, and the callers will not have those numbers to call.

If they are just dialing in sequence, that practice has been regulated/prohibited for some time.

Use the database, eliminate the numbers you do not want called, and march forward.

Being a dialer guy - yes you can load the database into the dialer, but we tell any of our telemarketing customers to have their CRM database scrub against it and flag the account so that it does not qualify for a dial (in real time mode) or so that it does not get imported into the dialer.

I would say that since you are manually dialing your best bet is to scrub via Access.