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Sounds like you may need a different manual. The DK16 manual is more towards the DK280 and the DK16e manual would be based more towards the DK424. If you page up and look at The Bunnie's post you'll see it is pretty much accurate or at least enough to get you going on the programming. It should be PGM *29 like Bunnie said' and depnding on which port has the DADM on it, it will be that port number +1 in the program. Then # and you should be able to hit the corresponding LED's ( on the 20 button phone ). Then you should be able to put the extensions on the keys by using thier port numbers. Like I said Bunnie's post is informative enough to do this.

btw, did the message light go out?

nope, message light still on.

Well, unfortunately I'm at a loss then. I'm heading out of the office but I will check this post when I get back to see if you got anymore assistance.

thank you

KMK, when you get a chance, try to access a line.... I want you to try and access it throguh the line access code and please post which one works.

use intercom #7001 to get line 1
if that doesnt work try intercom 7001
or maybe intercom 701

This will help in troubleshooting your issue so we know what lvl of software you're working with.

No sense in telling you to hit #409 if the software is the older software that doesnt recognize the "#" and you may have to do just 409 without the "#" to clear the msg light. I think that will help trying to get that DADM programmed as well since ,to the best of my knowledge, the older software didn't have *29 as a program .

So let us know which line access works.

BTW I sent you a PM

thank you for the info, i printed out 2 manuals (standard telephone user guide & the system administrator guide for strata dk). ok i did what you asked me to do: use intercom #7001 to get line 1 and that worked.

but when i tried #409 & it gives me a busy signal

Try it without the #.

if #7001 worked then it wouldnt be the # as the issue....

Again lift the handset and hit the msg key , when the other phone rings have them lift the handset... do not do this on speaker for the light will not go out, you must lift the handsets.

As far as programming the DADM use program *29 like Bunnie said.... follow the manual.