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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
Ok - thgis still isn't working for my customer! May not have mentioned the caller Id info is coming from the d-channel of a PRI. Do I need to turn somehting on for the PRI progrmaming??
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Joined: Jun 2005
Posts: 2,724 Likes: 7
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Joined: Jun 2005
Posts: 2,724 Likes: 7 |
Check program 105 FB 17, and 19. I had a system displaying DNIS instead of Caller ID before.
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Joined: Mar 2005
Posts: 24
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Joined: Mar 2005
Posts: 24 |
Are any toshiba certified techs willing to assist me for a small fee? I don't have any info or software to connect to the IP Toshiba.
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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
I have it set to Calller Id and the other FB is also enabled. Any other suggestions?
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Joined: Feb 2005
Posts: 1,037
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Joined: Feb 2005
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Amy, is this an IP phone?
Is the call ringing to the PDN or a phantom DN?
Check pgm 304 FB18
Check pgm 105 again FB 17 -AND- FB19
Check pgm 204 FB 17 (0-100)
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Joined: Nov 2005
Posts: 645
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Joined: Nov 2005
Posts: 645 |
Toshiba Bob-
I have verified that in pgm 304 FB 18 is set to User Provided, pgm 105 FB 17 and 19 are set as they should be and there is a value in pgm 204 FB 17. There is also a Caller ID button on the phones that the customer wants to have this feature for and these phones ring for the incoming call as well.
I do have the incoming calls ringing to a MCG group though - would that make a difference?
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