|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Swap out the phones that are having the disconnects with the phones from a non-operator group. If the problem follows the phone then you know it's the phone. If the problem stays with the extension, then it's probably a wiring or cabling issue.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2005
Posts: 1,037
Member
|
|
Member
Joined: Feb 2005
Posts: 1,037 |
You stated previously that the call maybe already in progress before the call is dropped.
If this is a correct statement then I see two possibilities, one being a trunk line/card issue and two being a hookswitch issue with one of the 5 telephones answering the Operator calls.
So start swapping them out one at a time with known good working phones or swap out all five at once.
|
|
|
|
|
Joined: Sep 2004
Posts: 1,436
Member
|
|
Member
Joined: Sep 2004
Posts: 1,436 |
Sounds like a bad hookswitch to me. Since it's a 424, you probably have 2000 series phones, they have a known problem with the hookswitch and can cause disconnects.
Joe
---
No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.
|
|
|
|
|
Joined: May 2003
Posts: 2,267
Member
|
|
Member
Joined: May 2003
Posts: 2,267 |
If it is a hookswitch issue, click on the link in my signature for repair.
|
|
|
|
Forums84
Topics94,299
Posts638,872
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
89
guests, and
133
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
