atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Ringing on CO lines and VM Forward issues (DK424)

I'm confused, but that's normal. See where we are going wrong here.

You have three trunks 014, 0XX, 0XX that are assigned in 39 to appear on phones 290, 291, 292 and 249.

You have PhDN 514 assigned as a button on 290, 291, 292 and 293.

Do you have CF/NA set to answer on 290, 291, 292 and 249?

At the owner phone (don't know which one) you did a CF/NA to [what vm box]?

In *71 you are putting in 514 after Spkr?

And you are lighting up the CORRECT port number after #?

If 290 was port 090 it would be button eleven on the FIFTH group of buttons. If 291 it would be button twelve on the FIFTH group of buttons.

If you were using a laptop it would be easier to see.

Thanks for responding Bunnie...

The phone originally had the trunks 014/015/018 appearing on them with only one phone (290 - port 090) set for them to ring in prgm 81. when I set the other three phones with ringing then the trunks no longer fwd to VM.

So I set each trunk to ring a specific PhDN:
014 -> 514; 015 -> 515; 018 -> 518

Then I replace the trunk appearances in 39 with the ##514 PhDN's. The PhDN owner for all three is x290 and I set the CFNA from that same phone.

If I remove the line ringing for these trunks and these phones in 81 and call one of the trunks it will flash on all four phones but not ring. When I set it to ring using prgm 81 on the PhDN owner it will ring there and then follow forwarding to VM. As soon as I add ringing with prgm 81 to any of the other four phones it will ring on those phones but no longer fwd to VM.

Hope I explained that better...

014, 015 and 018 can all ring the same PhDN 514 so you don't need PhDN515 and PhDN 518.

Trunks 014, 015 and 018 all appear on 290, 291, 292 and 249 in 39, Correct?

PhDN 514 is CF/NA to some mailbox using the PhDN button on owner phone 290.

You don't have any 81 ringing on any phone, you have *71 ringing the PhDN 514 on 290, 291, 292 and 249, you must lite up the correct ports, the program manual is not super helpful.

Please understand that you are assigning the lines to appear on buttons on the four phones in 39. You are assigning PhDN 514 to appear on a button on the four phones in 39.

You are assigning ringing to the phantom PhDN 514 NOT to the phone. You are call forwarding PhDN 514 using the PhDN 514 button on the owner phone 290.

You are assigning ringing to PhDN 514 in *71 by going the port number and turning on the lite. Port 000 would be the button 1 in the first group of twenty ports. Port 022 would be button three in the second group of twenty ports. Port 049 would be button ten in the third group of twenty ports. Does this make it easier?

You are assigning line FLASHING [when ringing] to the buttons on the phones in *81. This has nothing to do with ringing.

Remember you are assigning line appearances to buttons on the phones, you are assigning ringing to the phantom 514 NOT to the phones.

OK, maybe I'm getting confused but things might be getting a little clearer also.

I removed trunks 014/015/018 from the phones in 39, my plan was to replace these with the PhDN's so that they knew which line was ringing in. Do I still need to have the trunks appear on the phones?

I'm thinking that my problem is that the trunks are not assigned to ring the PhDN. I wasn't sure if that was possible. Do I need to set this up in 81? I was under the impression that I could only assign this to a station port not a PhDN.

I definitely have the correct ringing set in *71...

Am I closer?

The lines should be on the phones. Please put them back on. Assign ringing for each line to PhDN 514

Program *81 assigns flashing to the lines when ringing. When the lines ring, the line buttons on the phone flash because they are supposed to in *81.

In 81, you assign ringing to PhDN 514. I wish I had a job in OC just so I could come down and have you push the buttons while I watch.

Please reread my post above from Nov. 13th and see if you can't have it all work by doing that set of guides.