atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 - Can't set Forward Calls - Busy / No Answer

Ahh...Try swapping out the 10-button with a 20-button just to program the call forwarding. I bet you that the speed dial select button is on one of the buttons 11-20 (most likely 20). And since you were using a 10-button phone, you couldn't access buttons 11-20. It's ok to swap the phones for this purpose because the programming isn't stored on the phone sets. Btw, button 11 is the lower right button and button 20 is the upper right button.

Hmm, it didn't seem to make a difference. Let's make sure I'm doing this right though... I swapped out for a 20 button phone (has an additional 20 button add-on as well) and tried the sequence again: no change. If I pickup the receiver and hit intercom, should each of the twenty buttons display something when I press them? I'm not getting anything on the display for any of the buttons. The phone is model DKT2020-SD if that helps at all. Thanks a ton!

I GOT IT!! I put the old phone back in and it ended up being the 2nd button from the top! Is there a reason why this wouldn't work with the twenty button phone? Thank you so much!!

Kind of got it rather. I accidentally programmed in the wrong extension, so I went back to correct it. However, the * doesn't come up for my extension (212) when hitting the same button as the one that works for the original extension (227). Also, the display shows "CF-BN: 212-227" when I believe it's supposed to show "CF-BN: 212-400". Again, thank you for your continued help!

Well, 227 is probably the first physical extension number of voicemail and 400 is the pilot number (virtual extension number) for voicemail hunt group. Although you could forward to 227, the accepted practice is to use the pilot number 400. Also, the speed dial select key can be programmed on different key locations for each station. So, just because it's on button 19 on one phone doesn't mean that it's going to be button 19 on another.

Thank you so much for your help! I can't thank you enough! One more quick question - I've also been trying to program the Message Retrieval button on extension 227. I used the sequence: [DN] + #657 + 92 + 227 + Redial. I've set this and #656 to assign the VM a mailbox number, and both programs ended with Data Programed. However, the button routes to our voice mail system greeting. Any ideas would be greatly helpful, but I'm definitely more than happy just having the CF-BN working!

Thanks so much!

Do you mean a button programed to dial the Voicemail system? That will call the voicmail which will answer with the default greeting. Press the * key then enter mailbox number (227) to log in.. It will only ask for your secuity code if you have a message and press the MSG light.

If it says "That is an invalid entry" when you login then the VM box does not exist.

Hmm, ok, let me clarify a little.

All of the existing extensions, when the "msg" light is blinking, go straight a person's assigned voicemail box. When I tried to program the new extension to work the same way, it ended up going to our standard greeting where, like you said, you have to hit "*" and continue with the extension number and security code. I'm trying to skip the step of person "*" so that users simply dial in their mailbox number and code. Thanks!

It should be:
#656 91+your extension number+Redial
#657 92+your extension number+Redial

That's what the guide had listed, but it didn't seem to work the first. I'll give it another shot now that I'm a tad more familiar with all of this and see where it gets me. Thanks a ton! And Happy Halloween!