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Joined: Jan 2006
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Is this a Toshiba voicemail ?
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Joined: Oct 2008
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I have no clue actually; I have access to the physical system though, so where would I look to find out?
Phonemeister, I tried those codes again and tested with an outside call stored to voicemail. However, whenever I hit the designated message button the system redirects the extension to another extension (212) in the office. The automated voice even says to hold while that extension is being reached. So, I erased the programming (#656+Redial; #657+Redial) and then tried the message button. At that point it goes to the voicemail greeting where you would have to hit * to continue to a personal mailbox. I re-entered the two sequences for the extension and it now continues to route to the 212 extension. Any ideas?
Thanks!
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Joined: Jun 2003
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Moderator-Toshiba
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Do you know what the model of the voicemail system is? Is it a Stratagy?
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Joined: Jun 2005
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You mean it rings extension 212 when you press the blinking MSG light? Then ext 212 may have turned on the light for ext 227. It happens all the time. Press "#409" to (hopefully) clear the light and try again.
I'm not 100% sure if the MSG light is First in Last out, or First in First out.
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Joined: Oct 2008
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Newtecky - I gave it a shot, and while it did clear the light, the MSG button continued to ring extension 212 the next time there was a legitimate message. Thanks for the insight though!
Phonemeister, Steve Mull - I'm not sure what we have for a voicemail system, but I managed to find the names 'Strata' and 'Contact DK' on the physical system in our basement.
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Joined: Jun 2003
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Moderator-Toshiba
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The Contact DK is not a Toshiba product. It is made by another manufacturer. I don't work on the product so I don't know what the 656 and 657 codes are. Maybe someone who knows can chime in.
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Joined: Oct 2008
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Ah, that makes sense. I believe I found a user guide online, so I'll take a look through it and post the solution if I find one. Thanks!
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Joined: Oct 2008
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Found it - Contact DK substitutes # for 91 in program 656, and * for 92 in program 657. Thanks to everyone for your patience and help!
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Joined: Dec 2007
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Well, I got to this thread too late, sorry! The Contact DK is an older Teleco voice mail system. If it has a white background and blue lettering on the faceplate it is most likely one with a physical HDD on it.
You are correct however :
#656# , EXT , Redial
#657*, EXT , Redial
Tony
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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