sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX 28 unable to put people on hold + one more problem

can anyone tell me a brand and model number of some type of plug with a grounding lug on it. I dont have anything to ground the system to where it's at.

I've seen something like that at another company i worked at a long time ago. All you had to do is run ur ground wire from grounded (AC) plug to the CTX's ground lug.

Also does anyone know of a good place to get Smart Media cards for backup. The cheapest i have found is a 64 bit for about $45. Anyway so yawl think grounding the system will stop the problem im haveing with them not being able to put ppl on hold.

As i said b4 it has only happened once and only lasted about 10 min's. As far as the static and changing pairs, it will have static on 203 for a little bit and then clear up and then the next day (maybe 2-3 days) 206 will have it for a little bit. I have never had it happen while i was onsite so it must be something with the system.

But i hope grounding the system solves alot of this. I also hope someone knows a good place to get the flash card so i can backup the system.
Thanks in advance, Mike

O Yea to MacOSX, what is the system timer hold time for. cause it only goes to 3 min's and i changed that and now im going to go to the program you told me in ur post. Do i need to change that back to 30 sec's? and just change the hold recall time for each station?

Thank you very much for your help!!

PM sent - grounding connector + SM card.

Grounding may stop these problems. Since you have static going from one port to another and the intermittent on-hold issue, it may be a main board that took a voltage spike already - hence grounding now may not solve this problem, but will prevent future problems.

If you are you referring to program 104, there are no hold timing parameters. Furthermore, the only field that only goes to 3 minutes and has a default of 30 seconds is the "Call Forward No Answer" timer... which doesn't relate to "hold-timing" in any way. 104-08 only sets how long a call will ring, before its forwarding pattern is activated.

My reference was - "208-04 is the hold recall timer for the station." - check that and let us know what it is set for.

the program is 310 i think are atleast it's on one of the tabs that 310 is on. Maybe OGL im not sure but i know it is right next to 310 if that's not it.

also a friend of mine told me i may need to update my software version. im not sure what version im running but it is a 28 so it could be older. does anyone think that would help?

and thanks for the info in the PM

Can't hurt , If it was me I would re-iniailize and start from scratch