atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Toshiba DKT2020-SD

So are the cross-connects still there, or is that what you disconnected? If you could post a picture of the said blocks, it may be easier for us to figure out what you've pulled.

Six months later and I still haven't solved the problem...... I have some photos of the system, but how/where can I post them?

You can go to Photobucket.com, upload your pictures, then post the link to the pictures.

Here is the link to my photos:

https://s896.photobucket.com/albums/ac164/ternemann/

Holy Cow a 2 cabinet 424 in a house. This has to be a big house.

Looks like the Door box is a Viking not the Toshiba type. The Viking most often is connected to a SLT port or could be on a trunk port.

Anyone need a weekend vacation? Trade a service call for a room :thumb:

The prior owner liked to make things complicated and then leave no manuals, instructions or names of people who could service the systems! What is an SLT port or trunk port? And could you tell me where to find it on the CAT 5E?
Thanks

That system has a pretty steep learning curve, as it is designed to be programmed by a Toshiba tech.

Here's a start.
SLT= Single Line Telephone, also refered to as Analog phones, like you find in most houses.
Trunks= phone lines into the system. The "Dial Tone"
Cat 5E= The cabling that sends the dial tone, phone connection, data, and many other thing accross.

Looking at the viking it looks like it would be plugged into a trunk port on the system. You could see if it works at all by plugging in a phone and pressing the door phone. The phone should ring. If you were looking at the cards in the phone system, you may see one of them blinking when you press the door phone.

If the door phone still works, then getting the phones toring whenthe button is pressed is a completely differnt challenge.

Sounds like a winning plan, invite a Toshiba tech to stay the weekend in exchage for prgramming the system for you.

This is the model for the viking door phone
https://www.vikingelectronics.com/products/view_product.php?pid=23
Altho it looks a slightly differnt.

You can probabaly download the manuals. I hear that there is a link at the top of this web site.

Hope you enjoy reading.

I don't see any door phone wires attached to the Viking unit? Can you provide use a picture of the doorphone? Also, provide us with pictures of what's inside the other cabinet.

You are missing the cable from the Viking box where it says "Line in."

Your door box cable will run from the door area to some port on the patch panel. Can you find that cable and see where it is punched down to a jack on the patch panel?

If so, there needs to be a cable from that jack on the patch panel to the "Line in" on the black Viking box.

The pictures tell the whole story, a missing cord.

Thanks, Bunnie

Line 5 would not go to the PIOUS in slot 15, but would to the the RCOU/RCOS in slot 12. The PIOUS is an options PCB and the top 2 jacks are the TTY port and the SMDR port. The cord plugged into the bottom SMDR port would not go to the Viking unit. It probably went to a PC or a printer for recording the call records (i.e. caller ID of the incoming call or the number dialed, length of call, time of day, etc.).
If you do have this supposed fifth line, you will need to add a RCIS to the RCIU in slot 13 unless there is an additional RCIU in the second cabinet.
Also check and see if there is an IMDU on the PIOUS as this could be a way for someone to modem in and make programming changes. You will still need someone to come in and repair the inside wiring.