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How do I know what kind of Strata system I have? (The phone system came with the house and there are no boxes and not manuals.)

You'll have to look around your basement until you find the system KSU - It's likely a DK 16 or DK 40...

Is the KSU the CAT.5E 568 B with all the phone lines plugged into it?

No, it would be a beige coloured box about 2' high and 14" wide and would clearly say Toshiba on it.

The 2 types of system (not including all the models) are the Strata DK and the Strata CIX. The DK is the older line and the 2000 series phones are the older phones that were used in the Strata DK systems.

I don't know the best way to determin what system is running your phone. I have heard mention here to try to dial with the phone onhook (hungup). If the phone does nothing then you would have the DK series phone system. If you can start dialing (hot dialpad) then you have the CIX system.

Somewhere there is a box on the wall that runs all the phones. In a house I would bet on it being a Strata DK40 or DK 16 (as mentioned above).

I have also seen them in garages, closets, and attics. It should be near the wiring, and it will be pluggrd into power.

If it is an SD (display phone), dial :
Intercom, # 402

If it's a DK, it will display the port number.
If it's a CIX, it will return a busy.

When I hit intercom and then #402, I get the following display:
PHY=001 LOG=001
So I guess that means I have a Strata DK system. What is the difference between the DK16 and the DK40? Also, does anyone know where I can buy a cordless that is compatible with this system?
Thank you all very much!
Tiffany

I found out its a Strata 424. I accidentally unhooked the doorbell from ringing through the phone. Does anyone know how I might discover how to fix it?

Not knowing what you actually unhooked its gonna be hard to help with the "door bell"

I was afraid of that....
I didn't touch anything on the Strata 424, just on the CAT.5, where all the telephone cables connect from specific room outlets to specific phone codes (like Master Bath hooks to 202, etc.) However, the outlet that says door is hooked up and it still doesn't ring through the phone.???
Tiffany

So are the cross-connects still there, or is that what you disconnected? If you could post a picture of the said blocks, it may be easier for us to figure out what you've pulled.

Six months later and I still haven't solved the problem...... I have some photos of the system, but how/where can I post them?

You can go to Photobucket.com, upload your pictures, then post the link to the pictures.

Here is the link to my photos:

https://s896.photobucket.com/albums/ac164/ternemann/

Holy Cow a 2 cabinet 424 in a house. This has to be a big house.

Looks like the Door box is a Viking not the Toshiba type. The Viking most often is connected to a SLT port or could be on a trunk port.

Anyone need a weekend vacation? Trade a service call for a room :thumb:

The prior owner liked to make things complicated and then leave no manuals, instructions or names of people who could service the systems! What is an SLT port or trunk port? And could you tell me where to find it on the CAT 5E?
Thanks

That system has a pretty steep learning curve, as it is designed to be programmed by a Toshiba tech.

Here's a start.
SLT= Single Line Telephone, also refered to as Analog phones, like you find in most houses.
Trunks= phone lines into the system. The "Dial Tone"
Cat 5E= The cabling that sends the dial tone, phone connection, data, and many other thing accross.

Looking at the viking it looks like it would be plugged into a trunk port on the system. You could see if it works at all by plugging in a phone and pressing the door phone. The phone should ring. If you were looking at the cards in the phone system, you may see one of them blinking when you press the door phone.

If the door phone still works, then getting the phones toring whenthe button is pressed is a completely differnt challenge.

Sounds like a winning plan, invite a Toshiba tech to stay the weekend in exchage for prgramming the system for you.

This is the model for the viking door phone
https://www.vikingelectronics.com/products/view_product.php?pid=23
Altho it looks a slightly differnt.

You can probabaly download the manuals. I hear that there is a link at the top of this web site.

Hope you enjoy reading.

I don't see any door phone wires attached to the Viking unit? Can you provide use a picture of the doorphone? Also, provide us with pictures of what's inside the other cabinet.

You are missing the cable from the Viking box where it says "Line in."

Your door box cable will run from the door area to some port on the patch panel. Can you find that cable and see where it is punched down to a jack on the patch panel?

If so, there needs to be a cable from that jack on the patch panel to the "Line in" on the black Viking box.

The pictures tell the whole story, a missing cord.

Thanks, Bunnie

Line 5 would not go to the PIOUS in slot 15, but would to the the RCOU/RCOS in slot 12. The PIOUS is an options PCB and the top 2 jacks are the TTY port and the SMDR port. The cord plugged into the bottom SMDR port would not go to the Viking unit. It probably went to a PC or a printer for recording the call records (i.e. caller ID of the incoming call or the number dialed, length of call, time of day, etc.).
If you do have this supposed fifth line, you will need to add a RCIS to the RCIU in slot 13 unless there is an additional RCIU in the second cabinet.
Also check and see if there is an IMDU on the PIOUS as this could be a way for someone to modem in and make programming changes. You will still need someone to come in and repair the inside wiring.

Actually, I called the Viking people and they said that the "Line In" is ONLY used for a single line telephone and NOT when you have a phone system. That is why there is only one line from the "Phones" connection which is supposed to be plugged into the CAT 5E somehow.

In fact, I recall that the prior owner did have a laptop hooked up to line 5 to track his incoming calls, etc. You are absolutely right.
I guess I do NOT have a 5th line.
Given that, which slot should I hook the Viking "phones" line into?
(The whole system may not have to be programmed, since it worked before I unplugged everything.)

Do you actually have a doorphone? Can you tell us how you actually used the system to open a door before you disconnected it?

It's not a doorphone, but an intercom with a button that, when pushed, would ring into the phone system allowing for a conversation. (There is an intercom both at the front door and the front gate.) Then someone would go down and let the person in or use a remote control to open the gate.

Also, I'll happily trade a "room" for a "service call".

On one of your photos (#2) of the patch panel there is one port, port 21, marked "Door" with a line cord plugged into it. Where is the other end of that line cord?

I have tried connecting the cord to the Viking, both in "Line In" and "Phone". Neither works.

As I said before, the Viking tech said the "Line In" should not be used with a phone system, only the "Phones" outlet. But I've tried a line cord from the Viking "Phones" outlet to slots 37-47 with no success.

There is a ringing at both Viking intercoms (door and gate) when the buttons are pressed; it just doesn't ring into the phone system.

Adding more photos... (same location)

As to ports mentioned earlier... I think 12 belongs to the guest room (which has no phone in it) and 13 used to belong to a DSS line which was in the prior owner's office, but that office is now the dining room.

Which ports are the trunks? 43-47?
What are 37-40 considered?
FYI 37 connects to 44, and 38 connects to 45 (44 & 45 being the only two phone lines I have with Qwest. The prior owner had 4 active phone lines.)

I connected 46 & 47 to 39 & 40, respectively, even though they are not live phone lines, in case they somehow needed to be connected to "complete a circuit." If not, I guess they are not necessary.

In this case, as with most, you have to rely on how the panel is marked. What it looks like to me is the ports 37-40 are the trunk ports to the phone system. In other words, this is how your phone lines connect to the phone system so you can make calls.

The ports 44-48 are marked with phone numbers so I wouldguess that these are the phone lines from the phone company. Connecting the lines from th ephone company to the ports on the phone system makes it possible for you to make and receive calls.

The lower pannel, I would venture to guess since one says DSS, are the extension ports on the system, These are the ports that make the phones work, either the digital Toshiba phones, as you pictures, or analog phones you find in a typical house.

The other ports are probabaly all that cables that run throught the house.

Since you have several pieces to the door phone, the first step is to find out which does not work. Which is why I said to connect a regular analong phone, like a slime line, etc, to the "Phone" port on the viking and see if the phone rings when someone presses the door button.

Another thing you can try, since you said you only 2 phone lines, unplug the cable in port 40, and connect it to the "Phone" port on the viking. If it works, then line 4 on the phones should ring. Check the "Battery" switch and see if it is set to "ON". Per the directions it should he on when connected to a PBX trunk port.

As mentions, these door controler boxes can be connected to an analog exention port on the phone system, but it would be plugged into the "Line IN" port on the viking box.

I tried a regular phone connected to the Viking into "Line In" and "Phones"; neither worked. I also tried "Phones" to port 40 with the "Battery" switched on and that didn't work.
There must be a problem with the wiring from the Viking.

Go to www.Viking.com and select "discontinued products". Then select C 1000A. Download the PDF I & R manual and start studying. Viking guides are very well written and I'll bet you can get through it without much help from us. From what I see, you only have Door Phone 1 and Door Strike 1 hooked up. My guess is that it communicates with, and controls the gate. How it was integrated into the phone system, I cannot tell. But, after you read through the manual, I'll bet you'll know! Good Luck with your weekend assignment!

Thank you all so much!

I posted the link on an earlier post to the product:
https://www.vikingelectronics.com/products/view_product.php?pid=23

viking.com is not the correct site, unless you are looking for office supplies.

Sounds like the box is the problem to me

If I were to switch to Toshiba's door intercom, which one would be compatible and where could I buy one?

You should get Toshiba's door phone box control unit DDCB and a door box MDFB.