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Joined: Nov 2005
Posts: 645
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OP
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Joined: Nov 2005
Posts: 645 |
Hello -
I have an extension on a CIX 100 that can dial out, can intercom other extensions, can receive incoming calls via the AA, but cannot receive an incoming intercom calls. Anyone else trying to intercom the phone gets a busy signal.
There is no DND on the phone and I turned off and locked the VM DND feature. They have unplugged the phone and swapped phones and the problem persists. The kepmapping and other programming looks normal.
I have also made sure the call prgress dependency (DKT program FK 31)is set to Line Moe per Toshiba.
What else can I check in programming? This just started a few days ago.
Thanks.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
try deleting the extension and then rebuilding it
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
Yup, delete and re-build. I was thinking call progress dependency at first too but since you already checked that, go with the rebuild.
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Joined: Nov 2005
Posts: 645
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OP
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Joined: Nov 2005
Posts: 645 |
Ugh!!! I will try that. What would make this happen all of a sudden?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
What SW release are they on?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Nov 2005
Posts: 645
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OP
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Joined: Nov 2005
Posts: 645 |
AR5.20 MT014 is their software release.
Deleting and rebuilding it worked, just curious as to why it happened to aonly one extension?
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Joined: Mar 2006
Posts: 104
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Joined: Mar 2006
Posts: 104 |
1st Reboot switch, sometimes weird problems go away.
One should not increase, beyond what is necessary, the number of entities required to explain anything.
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